Permanent, full time position
Salary
£33,000 per annum, plus benefits
Sadler's
Wells is a world-leading creative organisation dedicated to dance in all its
forms. Our mission is to make and share dance that inspires us all.
We’re looking for a Customer Service Operations Manager to join our Ticket
Sales team, in supporting and driving an excellent experience to all of those
who journey through Sadler’s Wells.
As a valued
member of the Ticket Sales team; your expertise will be crucial in delivering
on;
- Supporting inclusive and accessible
services for all
- Innovating opportunities for maximising
sales
- Efficient management of ticketing procedures
& systems (i.e., Tessitura)
- Promoting a collaborative working
environment
- Effective leadership and motivation
The
Customer Service Operations Manager (Ticket Sales) position is a new role for
Sadler’s Wells and therefore we expect these to evolve and flex as time goes
on.
We’re a
supportive and hardworking team, working on a variety of projects. We have a
‘smarter working’ approach and encourage both on-site and remote working.
Sadler’s Wells benefits include:
-
Right to request flexible working from day 1
- LinkedIn Learning Membership
- Employee Assistance Programme
- Complementary tickets and discounts
- Enhanced holiday and time off in lieu policy
For more
information, please download our Job Pack - Customer Service Operations Manager (Ticket Sales) - Job Pack_March 2022
Closing date for completed applications
is 11.59pm GMT on Sunday 20 March 2022. Interviews will take place as soon as
possible after this date.
If you would like support
or have any queries regarding the format or submission of the
application, please contact us on recruitment@sadlerswells.com.
We are committed to building a culturally
diverse workforce and actively encourage applications from Black, Asian
and those belonging to ethnic groups that are currently underrepresented within
the Arts. Applications from deaf and disabled communities and low
socio-economic backgrounds are also welcome. As a user of the Disability
Confident Scheme, we guarantee to interview all disabled candidates who meet
the minimum essential criteria for the role as set out in the Job Pack.
Sadler’s
Wells also works collaboratively with Parents in Performing Arts (PiPA) in
efforts to support parents and carers within the industry.